Returns & Replacement Policy
At Levande every product — handcrafted jewelry, leather goods and silk accessories — is made with great care and love. To make your online shopping comfortable and safe, we set out our rules with complete transparency.
Key points
- Damaged, faulty or wrong item: a full refund or a free replacement — your choice.
- You don't have to post a damaged item back — 2–3 photos within 48 hours are enough.
- Unused standard accessories: return within 14 days, no reason needed.
- Approved refunds go back to the original payment method within 5–10 business days.
1. Damaged, faulty or wrong item (all products)
If your order reaches you damaged, broken, spoiled or with the wrong contents, the responsibility is entirely ours. The remedy: a full refund or a free replacement with a new item — the choice is yours.
No return required: you are not asked to post a damaged accessory or a broken part back to us.
Time to claim: within 48 hours of delivery, simply send your order number and 2–3 photos of the item/packaging to hello@levande.store or our WhatsApp line.
2. Special conditions for hygienic and personalized items
For hygiene reasons, pierced earrings cannot be returned or exchanged for a «change of mind» once their seal/packaging has been opened (EU Directive 2011/83/EU, Art. 16(e)). This applies only where the item is not faulty — if there is damage or a defect, section 1 applies.
Personalized items: accessories engraved with your name or made to a custom size/design are produced to order and cannot be returned (EU Directive 2011/83/EU, Art. 16(c)).
Our guarantee: every item reaches you complete, flawless and correct. If there is any problem on arrival, write to us within 48 hours — we fix it immediately.
3. Standard accessories (14-day return)
14-day right of return: unused necklaces, rings, bracelets, bags and scarves may be returned within 14 days of delivery without giving a reason.
Conditions: the item must be unworn, scratch-free, in its original packaging (tag and velvet pouch included) and in resaleable condition.
Shipping cost: for a change of mind the return postage is paid by the buyer. The refund is issued within 5 business days of the item reaching us undamaged.
4. Refund procedure
Approved refunds are carried out via the method you paid with, within 5–10 business days.
If the mistake or damage was on our side, the full amount is refunded, including the original delivery charge.
5. International shipments
All collection accessories ship to 60+ countries. For returns, the international return postage and time may vary by country.
Customs and taxes: the destination country's customs duties and local taxes are the buyer's responsibility.
If something isn't right, just write: hello@levande.store or our WhatsApp line. Our aim isn't to argue — it's to fix the problem.